Service Blueprint with Example
A service blueprint is a visual representation outlining the end-to-end customer experience and the various components involved in delivering a service
A service blueprint is a visual representation outlining the end-to-end customer experience and the various components involved in delivering a service
Slack forced Microsoft to start unbundling Teams from its Microsoft 365 and Office 365 productivity suites in EU
Start with the solution first – McKinsey Pyramid Principle. Not only in presentations, but also in communications and meetings
Indian spacetech startups had raised approx. $205 Mn in funding from 2014 to the time Chandrayaan landed on the dark side of the moon
GoMechanic has taught investors, founders and employees an important lesson in the value of corporate governance.
That fake tweet from Chiquita (a banana company) is referring to how it Guatemala into a banana republic in 1954
During funding winter a list of high profile startups have come under scrutiny because of corporate governance and management issues
D2C businesses have highest unit economics cost, low margins and high valuations, with no sight of ever being profitable
“Restaurant Packing Charges” on your Zomato/Swiggy bill is unlawful. Courts have fined restaurants for it, yet they are added.
Deferred Acquisition Costs (DAC) refer to the costs incurred by insurance companies or other entities in acquiring new insurance policies or contracts. The amortization of deferred acquisition costs affects the reported income of an insurance company over the life of a policy. Lets understand how…